Privacy Policy
Last Updated: January 2026.
PalmVista Cleaning ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or communicate with us.
Information We Collect
We may collect the following information when you interact with our website or services:
- Personal Information: Name, phone number, email address, service address, and any information you voluntarily submit through forms, booking requests, or direct communication.
- SMS Communication Data: Phone number, message content, timestamps, and consent records related to text messaging.
- Website Usage Information: Browser type, pages visited, and basic analytics data collected via cookies or similar technologies.
How We Use Your Information
Your information is used solely to:
- Respond to inquiries and service requests
- Schedule, confirm, and manage cleaning services
- Send service-related notifications, reminders, or updates
- Provide customer support
- Improve our services and website performance
- Comply with legal and regulatory requirements
SMS Messaging & 10DLC Compliance
By providing your phone number and opting in, you consent to receive service-related text messages from PalmVista Cleaning. These may include appointment confirmations, reminders, updates, or customer support messages.
Important SMS Compliance Disclosures:
- Message frequency varies based on service needs
- Message and data rates may apply
- Consent to receive text messages is not a condition of purchase
- You may opt out at any time by replying STOP
- For help, reply HELP or contact us directly
Phone Numbers & Consent: No Third-Party Sharing
We respect your privacy and are committed to protecting your mobile information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
- Phone numbers collected through our website, forms, or direct communication are used exclusively by PalmVista Cleaning.
- SMS consent is used only for service-related communications such as appointment confirmations, reminders, updates, and customer support.
- We do not sell, rent, or disclose phone numbers, opt-in data, or consent records to third parties under any circumstances.
This policy is intended to comply with applicable privacy laws, TCPA regulations, and A2P 10DLC carrier requirements.
Data Sharing & Disclosure
We do not sell or trade your personal information.
Information may only be disclosed if required to:
- Comply with applicable laws, regulations, or legal processes
- Protect the rights, safety, or property of PalmVista Cleaning or others
Outside of these limited circumstances, your information remains confidential.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to protect your data, no electronic transmission is completely secure.
Cookies & Tracking Technologies
Our website may use cookies or similar technologies to enhance functionality and analyze website traffic. You may disable cookies through your browser settings if you prefer.
Your Privacy Rights
You have the right to:
- Request access to or correction of your personal information
- Request deletion of your data, subject to legal obligations
- Withdraw SMS consent at any time by replying STOP
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have questions about this Privacy Policy or our SMS practices, please contact us: